Collabora Online Support – Helping Organisations Make the Most of Open Source

Why Open Source

Open Source software is now, unquestionably, a critical element in most tech landscapes. In fact, it’s next to impossible to build a significant technology stack without it today.

Apart from the obvious cost/price advantages of Open Source software, it also delivers a host of other business benefits. Being open, users can ‘lift the lid’ and look inside to see how the software works. This level of insight not only better enables them to suggest improvements, but it helps deliver a level of confidence and control that simply isn’t available with proprietary solutions, developed and maintained in private. Try asking Microsoft, or any other big brand software company, to change their solutions to meet your specific requirements?

Open Source software enables flexibility and agility far more effectively than proprietary alternatives. Like us here at Collabora Online, you can choose a vendor that is not afraid of empowering their users to join in with the innovation if they want to.

Open Source in a Commercial Environment

So for ambitious organisations Open Source is a ‘no-brainer?’ Yes, but it needs to be managed and implemented correctly. Professional organisations looking to unlock the benefits of Open Source should also proactively look to minimise risks.

The Log4j software vulnerability is a good example of the potential risk of the widespread introduction of Open Source software into mission-critical infrastructure, without the necessary support.

By its very nature, community built Open Source software has a more informal approach, which on one hand is a great advantage – allowing anyone to participate. On the other hand, it can present a problem should, like Log4j, something go wrong. The lesson to be understood is that any software implemented on critical infrastructure needs be adequately supported. Should an issue arise, it can be addressed in a timely fashion and organisations are not left alone, scrambling to sort it out themselves!

Collabora Online Support – The Enterprise-Ready ‘Wrapper’

Collabora is a dedicated Open Source business. We are passionate about the benefits of Open Source software and we’re committed to helping organisations take full advantage of them. Importantly, though, like many of our customers, we’re also a commercial business so we understand the pressures and imperatives they operate under. So how do we make Open Source software enterprise ready and Collabora Online a safe and reliable alternative to big-brand, proprietary solutions? Enterprise-grade support’s the key.

Simply put, we deliver all of the generic benefits of Open Source software ‘wrapped’ in a commercial, enterprise-grade maintenance and support package. This, effectively, insulates our customers from the more informal elements of Open Source software development, whilst enabling them to confidently enjoy all the obvious advantages.

This commercial ‘wrapper’ is delivered by a full-time team of expert engineers who can be contacted directly via a dedicated support platform. They are focused on maintaining a product that works for our customers, which includes tested security updates, long term supported packages (LTS) and going the ‘extra mile’ to do the boring, routine work to make a reliable commercial product as apposed to a volunteer project. They also help maintain the functionality, security and market relevance of Collabora Online by providing significant long-term technical investment in code review, linting, fuzzing and extensive automated testing from the community.

Most importantly, they help ensure that any problems discovered are easily reported and dealt with quickly, e.g. so when your Operating System auto-upgrades and document standards slide – you have us to help fix it and keep you in business! Users of Collabora Online are never left alone to deal with any problems.

The enterprise-ready benefits of Collabora Online are further strengthened with a range of support packages that are put together to address the varied needs of our customers, and include full and complete technical documentation, comprehensive SLAs and signed security updates.

So any organisation that’s looking for a real alternative to proprietary office solutions, and to free themselves of an over reliance on the big-brand vendors, can be confident that Collabora Online delivers all of the enterprise-grade features they need, combined with the benefits of Open Source in one attractive package.

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