Frequently Asked Questions
Collabora Online is a software component which can be integrated into your web application and enables viewing and editing office documents in dozens of file formats. Collabora Online uses unparalleled file format support and rendering capabilities of LibreOffice. The way to integrate into your app is to implement WOPI support, which is very easy and straightforward, and we have the documentation to help you.
Second, we offer CODE. CODE is a Development Edition. It contains the latest developments and is perfect for home users that want to start to run their own online Office Suite. We want as many people as possible to try it out and get back control of their own online documents. But, we don’t recommend CODE for business or production environments due to the security, functionality and scalability.
Collabora Office allows you to file an un-limited number of Level-3 problems and tickets with Collabora which we address as part of our product management process as we work together. We also have a token prioritization process – based on your spend that drives our ongoing development / improvement work.
For those who would like an SLA with engineers starting work on your timeline with your severity to rapidly fix any issue you may come across – we provide Level 3 (code fix) support entitlement packages on top – to provide ultimate peace of mind.
With fixes for that being available as Collabora Office updates, our customers typically do Level 1/ Level 2 support in-house.
With Collabora you can not only achieve significant cost savings, but also get a much better product and a real product management relationship with those behind it, with a smaller company that really cares about your business.
We also provide professional services to implement bespoke features or integrations to your timeline. While we allow our customers to file as many tickets as they want, we also provide a separate SLA on ticket fixing – such that they can get engineers starting work rapidly on their problems if they so desire.
As an Open Source company we’re eager to find the best ways to work with our customers to make their document editing and collaboration experience as smooth as possible, and to ease their migration towards a better, more responsive supplier.