Frequently Asked Questions

We offer an on-premise solution – Collabora Online and Collabora Office. Collabora Office is the enterprise office suite of LibreOffice, the world’s most widely used Open Source office suite. We provide installation and administration utilities together with long term maintenance and contracted support to deliver successful deployments with expertise.Collabora Online is a software component which can be integrated into your web application and enables viewing and editing office documents in dozens of file formats. Collabora Online uses unparalleled file format support and rendering capabilities of LibreOffice. The way to integrate into your app is to implement WOPI support, which is very easy and straightforward, and we have the documentation to help you.

That would be someone who ultimately has access to use the supported and maintained software in our joint offering.

CODE is a Development Edition. It contains the latest developments and is perfect for home users that want to start to run their own online Office Suite. We want as many people as possible to try it out and get back control of their own online documents. But, we don’t recommend CODE for business or production environments due to the security, functionality and scalability.

We offer 2 possibilities to test Collabora Online:First we offer our online demo. Our online demo is a solution hosted by Collabora focused on providing to our potential customers and partners an easy way to test Collabora Online with different FSS solutions such as Nextcloud or ownCloud (official Collabora Partners). We don’t have a time limit on our demo account, so you can try it out as long as you like. The only limitation we have is space. A demo account has 10MB of space free for testing out your office files. So, it has only test purposes – You can download our demo via our webpage.Second, we offer CODE. CODE is a Development Edition. It contains the latest developments and is perfect for home users that want to start to run their own online Office Suite. We want as many people as possible to try it out and get back control of their own online documents. But, we don’t recommend CODE for business or production environments due to the security, functionality and scalability.

We offer an on-premise solution, so, we don’t host the product. Collabora Online is a software component which can be integrated into your web application and enables viewing and editing office documents in dozens of file formats. Collabora Online uses unparalleled file format support and rendering capabilities of LibreOffice. The way to integrate into your app is to implement WOPI support, which is very easy and straightforward, and we have the documentation to help you.It’s the very point of Collabora Online to allow editing of documents, and nothing more – the rest, like the document storage, authentication etc. is the responsibility of the those who integrate Collabora Online into their product.

Collabora are one of the largest contributors to LibreOffice, you can checkout our infographic.We believe that deploying Collabora Office (vs. a free LibreOffice) provides access to our huge depth of experience, combined with long term support, security maintenance, ease of deployment features (MSP patches, ADMX group policy management), and of course we love to work with our customers to help shape our product features and roadmap as we go ahead. Collabora Office’s long term support term support and maintenance means that you don’t get forced to switch version every six months and re-certify your application.Collabora Office allows you to file an un-limited number of Level-3 problems and tickets with Collabora which we address as part of our product management process as we work together. We also have a token prioritization process – based on your spend that drives our ongoing development / improvement work.

For those who would like an SLA with engineers starting work on your timeline with your severity to rapidly fix any issue you may come across – we provide Level 3 (code fix) support entitlement packages on top – to provide ultimate peace of mind.

With fixes for that being available as Collabora Office updates, our customers typically do Level 1/ Level 2 support in-house.

With Collabora you can not only achieve significant cost savings, but also get a much better product and a real product management relationship with those behind it, with a smaller company that really cares about your business.

Companies that are looking for a secure online office suite, which they can host themselves, in their desired solution or on a private or public cloud, without any vendor lock-in will benefit greatly from Collabora Online. The biggest issue for most companies using Microsoft Office 365 or Google Docs is that they have to store the data on their servers – servers they don’t control and don’t know who they are being shared with. In certain industries, like Pharmaceutical / Medical, Health or Finance / Banking / Insurance / Legal and/or Military it is crucial to have complete control over where your data is stored.

Naturally we offer many forms of support in addition to an SLA, and we offer these through our many partners too – so you can buy easily through any one of them and get a seamless support experience.We also provide professional services to implement bespoke features or integrations to your timeline. While we allow our customers to file as many tickets as they want, we also provide a separate SLA on ticket fixing – such that they can get engineers starting work rapidly on their problems if they so desire.

As an Open Source company we’re eager to find the best ways to work with our customers to make their document editing and collaboration experience as smooth as possible, and to ease their migration towards a better, more responsive supplier.