Engineering Support

Bugs are an intrinsic part of any software development (even the most costly proprietary software). The availability of contracted support, to address potential software code issues, is vital when considering the deployment of any program in a corporate environment. Collabora supports its build of LibreOffice at the Source Code level. As such we analyse, diagnose and solve issues at code level. Then deploy relevant patches and pass the fix to the community portal.

Collabora has a large team of certified LibreOffice developers, who are recognised for their depth of knowledge and their bug fixing capabilities. Over the years, we have provided the solution to many problems; regressions, simple application flaws and interoperability issues. Based on this experience, the company offers annually contracted Level 3 support packages. In special circumstances we can also offer one-off fixes against specific client issues.

Pricing

Bug-fix insurance / entitlements, with no-claims discounts if not used.

Multiple bug fixes, pre-purchased in support packages:

Annually contracted Level 3 (code issues) support packages
1 high & 2 medium severity* $15,000 €14,000 £10,000
2 high & 4 medium severity* $26,000 €24,000 £17,000
3 high & 6 medium severity* $38,000 €35,000 £25,000

Please contact Collabora to purchase a Level 3 support package.

*Case Severity Level Initial Response Work Effort Communication Frequency
High 1 Working Days (9×5) Daily, during Business Hours only Once every 2-3 Working Days
Medium 2 Working Days (9×5) Weekly during Business Hours Once a week

Custom packages available for 9+ cases per year.

Contact us